Stress and Distress - A Counselling Skills Approach

FLBA Sponsored, Essential One Day Course

For Judges and FLBA members who wish to reduce emotional stress

What do you do when your client breaks down and cries

What do you do when your client gets angry?

Your work with clients can benefit from a clearer understanding of the dynamics of emotion. The talking and listening skills you will receive on this course will greatly increase your confidence and effectiveness in managing difficult, emotionally charged situations. This way of working can lead to better outcomes for all.

Course Content Includes

How to avoid making things worse. Strategies to make things better

Enable your client to calm down, relax and listen

Managing and reducing anxiety and aggression

Essential psychological, tenets, skills and ‘tools’ to improve effectiveness

Working with men, working with women. Cutting through conflict

How to focus the clients’ attention on the core legal issues

Gain the practical skills you need

Increase your abilities and skills. This course will show you how to work much more effectively and efficiently with highly distressed and anxious clients, so that they can calm down, listen and think more clearly.

Andrew McFarlane, QC (as he then was) said:-

“Linda Singer's presentation at Cumberland Lodge resulted in much interest. This course gives us the opportunity to learn these essential skills first hand.

I heartily recommend it to all FLBA members.”

Previous Delegates said:-

“I think it should be compulsory for all solicitors and barristers as it keeps you focused on the client’s needs and distress level – we go to court nearly every day – going to court for the client can be the biggest event in their lives.”

“The course has way exceeded my expectation. Fascinating. The teaching style – very clear, keeping all of our attention. A high factual content and very practical.

The content will be instantly of use in court.”  “A very good course” 

 “A must do”    “Thought provoking”  “Facilities Excellent”.